Terms of service

Terms of Service – Dermique

1. General Overview

Dermique is committed to providing its customers with a reliable, secure, and high-quality experience. These service policies define the conditions of sale, delivery, and order management on the website dermiqueskin.com.

2. Orders

Any order placed on the Dermique website implies full acceptance of these terms.

Products are offered subject to availability. In the event of unavailability after an order has been placed, the customer will be informed as soon as possible.

Dermique reserves the right to refuse or cancel any order in case of suspected fraud or unusual activity.

3. Prices and Payment

All prices are displayed in pounds (£) or the applicable currency, including all taxes (where applicable), excluding shipping costs.

Payment is due immediately upon ordering via the secure payment methods available on the website.

All transactions are processed securely through trusted third-party payment providers.

4. Shipping

4.1 Delivery Areas

SERINYS delivers to the regions indicated during the checkout process. Delivery times may vary depending on the destination.

4.2 Delivery Times

Orders are processed as quickly as possible. Delivery times are estimates and may vary depending on carriers or exceptional circumstances.

4.3 Standard Shipping

Standard shipping is offered with tracking, allowing customers to follow their order in transit.

4.4 Discreet Shipping (Paid Option)

SERINYS offers a paid discreet shipping option to ensure complete customer privacy.

This option includes:

  • Neutral packaging with no mention of the SERINYS brand
  • No indication of the package contents
  • Shipping that fully respects customer privacy

The cost of this option is displayed at checkout.


5. Returns and Refunds

Dermique offers a 30-day return policy from the date of delivery.

To be eligible for a return:

  • Items must be unused
  • Items must be in their original condition and packaging

To initiate a return, customers must contact: support@dermiqueskin.com

Refunds:

  • Are processed after receiving and inspecting the returned item
  • Are issued to the original payment method within 5–10 business days

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Dermique reserves the right to refuse returns that do not meet these conditions.

6. Customer Service

Dermique customer service is available for any questions, complaints, or assistance requests.

📧 Email: support@dermiqueskin.com

We aim to respond within 24–48 business hours.

7. Data Protection

Dermique is committed to protecting customer personal data in accordance with applicable data protection laws, including the UK GDPR.

Information collected is used solely for:

  • Order processing
  • Customer support
  • Service improvement

Personal data is never sold to third parties.

8. Liability

Dermique shall not be held liable for delays or delivery failures caused by carriers, customs, or events beyond its reasonable control.

Dermique is not responsible for indirect or consequential damages resulting from the use of its products.

9. Policy Changes

Dermique reserves the right to modify these policies at any time. The applicable conditions are those in effect at the time the order is placed.

10. Contact Information

Business Name: Dermique
Business Type: Sole Proprietorship
IDE Number: CHE-463.598.479
Website: dermiqueskin.com
Email: support@dermiqueskin.com

Last updated: March 2026