Preamble – Right of Withdrawal

In accordance with applicable legal provisions, customers have a period of 14 days from the date of receipt of their order to exercise their right of withdrawal, without having to provide any reason, except where legal exceptions apply.

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Return Conditions – Skincare Products

Due to hygiene and safety considerations, skincare products can only be returned if they meet the following conditions:

• The product must be unopened
• The product must be unused
• The product must be in its original packaging and condition

For health protection and hygiene reasons, we cannot accept returns of products that have been opened or used.

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Defective or Damaged Products

This restriction does not apply if the product is:

• defective
• damaged upon delivery
• or not as described

In such cases, customers are entitled to a replacement or refund.

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Legal Guarantee of Conformity

All products sold by Dermique are covered by the applicable legal guarantees under consumer protection laws.

If a product is found to be non-compliant within the legal timeframe, the customer may request:

• repair
• replacement
• or, if not possible, a refund

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Procedure for Defective Products

To ensure a quick resolution, please contact our customer support:

📧 support@dermiqueskin.com

Please include:

• Your order number or invoice
• A clear description of the issue
• Photos or videos showing the problem (if possible)

These elements are requested only to assess the issue and do not affect your legal righ